Alaura Support

Questions, problems, feedback? Email us at support@alaura.ai and we will get back to you within one business day.

Common questions

My pendant won't connect.

Make sure Bluetooth is on, the pendant is charged, and the app has Bluetooth permission (iOS Settings, Alaura, Bluetooth). Then open Alaura, go to Settings, Device, and reconnect. If it still fails, restart the pendant by holding the button for 10 seconds.

A conversation is missing.

Conversations appear a few minutes after they end. Very short exchanges (under about 20 seconds of speech) are skipped by design. If the app was offline for a while, audio is stored on your phone and uploads automatically the next time Alaura is open.

How do I redo voice recognition?

Settings, Voice, Redo voice recognition. Alaura will ask you to confirm a few conversations again.

How do I delete my account and data?

Settings, Delete account. This permanently erases your account, conversations, transcripts, reports and voice data. See our Privacy Policy for details.

Is my data private?

Yes. Your transcripts and scores are visible only to you, are never shared, and no human at Alaura reads your conversations. Full details in the Privacy Policy.

I was recorded by an Alaura user and want my voice removed.

Email privacy@alaura.ai and we will help.